All items must be returned undamaged and unused within 14 days of receipt. If accompanied by original boxes, dust bags, tags, and/or authenticity cards, they must also be returned with them.
We do our best to accommodate every return. Returns that do not meet our policy are subject to rejection. In the case that your return is rejected, it will be sent back to you.
You are responsible for covering the shipping cost of your return.
We are sorry you do not love your purchase. We gladly accept returns within 14 days of when you received your order. You are welcome to complete your return in our showroom or by mail. To help us process it as quickly as possible, please follow these simple steps:
Returns in Our Copenhagen Showroom
Send an email to firstname.lastname@example.org, including your name, order number, the product(s) you do not want to keep, and the date(s) you are best able to come to our showroom to complete the return.
One of our customer service representatives will determine the showroom’s availability, confirm which time is best for you, and book your return appointment in our system.
Drop your return off in our showroom, which is located at Højbro Plads 21, 2nd floor, 1200 Copenhagen K, Denmark
Want to make an exchange for something else in our collection? Let us know in your email, and we will style the showroom with the pieces you are interested in.
Returns by Mail
To print our return slip, click here.
Make sure you have filled out all the required fields and include the return slip in your package.
Address your return to: The Vintage Bar Højbro Plads 21, 2nd floor, 1200 Copenhagen K, Denmark
Send it back to us via your preferred shipping provider. As we do not assume responsibility for any lost or damaged returns, we recommend that you track and insure it.
Because we understand that shipping times can be unpredictable, we have structured our return period accordingly. We do not require that we receive your return within 14 days, but that you ship it to us within 14 days. Please keep your postage receipt as proof of this. In processing your return, we reserve the right to request it.
Remember to also keep your proof of purchase.
Want to make an exchange for something else in our collection? After you follow the steps above, send an email to our customer service representatives email@example.com. Make sure to include your name, order number, the product(s) you do not want to keep, and the product(s) you would like instead. We will process the exchange as soon as we receive your original order.
Once we receive your return, please allow up to 5 business days for it to be processed. As soon as it is complete, you will receive an email confirmation from us.
You can choose to receive your refund to your original form of payment or as store credit. Due to varying processing times, which are dependent upon your payment provider, refunds can take from 3 to 10 business days to appear in your account.
Outside the EU, sales taxes, and customs duties are non-refundable.
Not in love with your gift? Exchange it for something else in our collection or return it for store credit.
All returns outside the 14-day period are assessed at our discretion. If accepted, you may only be refunded with store credit.
We strive to accurately describe and photograph the condition of each item. If you feel there is a discrepancy between how an item is portrayed on our site and how it appears when you receive it, do not hesitate to contact us at firstname.lastname@example.org.